Terms of Service

1. Price for the Journey

Our prices are fixed and price calculation is based on shortest route instead of fastest route. The ride booked on a fixed price must not deviate from the driver chosen route any deviation requested by the passenger will result in the change of fare decided by www.ahairporttaxi.co.uk. We usually charge £2 per extra mile.

2. Luggage

1 Medium Size suitcase (Checked Luggage). Height + Width should not exceed 158cm or 62 inch and weight 23kg or 50lb). 1 hand luggage 56cm in height, 45cm in width and 25cm in diameter approximately 22 x 17.5 x 9.85 inches per person, any luggage except the mentioned cannot be accommodated and is solely responsibility of the passenger.

3. Driver Right

There are certain conditions where driver has full right to refuse the passenger, when driver feels that the passenger is a threat to him/herself or the vehicle.

4. Change of Plans

If there are any change of plans i.e. your flight cancelled, delayed or rescheduled, it is your responsibility to inform the office so that we can change your booking details. Any deviation in pickup and drop-off location will result in change of fare depending on the locations of your choice.

5. Cancellations

If a booking is cancelled less than 12 hours prior to the schedule pick-up time, there will be a cancellation fee applied, which depends on the time we were informed…

• Cancellations made before the 12-hour mark before the scheduled pickup time are free of charge; however, a bank fee will be applicable to all refundable bookings. The exact bank fee amount may vary based on the total booking amount.
• Cancellations made between 12 to 6 hours prior to the scheduled pick-up time will incur a charge of 50% of the total journey price.
• Cancellations occurring within 6 hours of the pick-up time will result in a charge equivalent to 100% of the journey price.
• Refunds will not be issued if a passenger cannot be reached at the time of pickup.
• Once a driver has been dispatched or is en route for the pickup, no refunds will be provided.

All the cancellations must be made over the phone or by replying to reservation confirmation emaill.

5.1 Change in Pickup Time

If a booking is made and a change in pickup time is required less than 12 hours prior to the scheduled pick-up time. It must be made over the phone and we reserve a right to reject the change or cancel the booking no refunds for such bookings are applicable. However we do try our level best to accommodate the changes in pickup time near to the scheduled pickup time but all our drivers are assigned pre-booked connected jobs. It is not possible to entertain all the requests for change in time at the last minute.

6. Communication

It is very important to keep your phone switched on as it is the sole medium of communication for your pickup in such cases you are not contactable you will still be charged for the journey fare. Always keep our office number while you are travelling.

7. Locate the Driver

When a driver is dispatched for an airport transfer service, we make every effort to ensure a smooth and seamless pickup experience for our customers. However, in the event that a customer is unable to locate the assigned driver at the designated pickup point, the following terms apply:

• 7.1. Customer Responsibility: It is the responsibility of the customer to arrive at the designated pickup point at the specified time. Customers are advised to be punctual and to familiarize themselves with the pickup location in advance.
• 7.2. Assistance Provided: We understand that locating the driver can sometimes be challenging, especially in busy airport/ports environments. Therefore, we offer assistance to customers who are having difficulty finding their assigned driver. Our customer support team is available to provide guidance and assistance via phone or messaging.
• 7.3. Driver Communication: Our drivers are instructed to communicate with passengers upon arrival at the pickup point. They will make reasonable efforts to identify themselves and make their presence known to the customer. This may include displaying signage, contacting the customer directly, or using our designated communication channels.
• 7.4. Limitation of Liability: While we strive to assist customers in locating their assigned driver, we cannot guarantee that every customer will be able to do so successfully. Therefore, we hereby disclaim any responsibility for situations where a customer is unable to locate the driver despite our assistance efforts.
• 7.5. Good Faith Efforts: Despite the disclaimer of responsibility, we remain committed to providing excellent customer service. We will make reasonable and good faith efforts to assist customers in locating their assigned driver and ensuring a satisfactory resolution to any difficulties encountered.
• 7.6. Accuracy of Contact Information: By booking our airport transfer service, you agree to abide by these terms regarding the locating of the driver. If you have any questions or require further clarification, please don't hesitate to contact our customer support team. Customers are responsible for providing accurate and up-to-date contact information at the time of booking. This includes but is not limited to, phone numbers, email addresses, and any other relevant communication details. Failure to provide accurate contact information may hinder our ability to assist in locating the driver in the event of any unforeseen circumstances.
• 7.7. Communication Channels: It is imperative that customers remain accessible and monitor their provided communication channels (such as phone calls, text messages, or emails) during the designated pickup window. Prompt responsiveness to communication attempts from our team or the assigned driver can help expedite the pickup process and mitigate any potential delays.
• 7.8. Driver Arrival If the driver is dispatched and arrives at the designated pickup location, and despite efforts made by both the driver and the company to locate the passenger, the passenger fails to connect with the driver and subsequently takes an alternative service, the customer will not be eligible for a refund.
• 7.9. Refund Discretion The decision to issue a refund or credit will be made at the discretion of the company, taking into consideration the circumstances of the situation and the impact on both the customer and the company. Refunds issued in eligible circumstances may be partial, taking into account any costs incurred by the company, including but not limited to, driver travel expenses and time spent.

8. Fouling

Any fouling of the Private Hire Vehicle by any passenger will result in a charge of a minimum of £30.00 dependent upon the severity of the fouling.

9. Requested Vehicle

We try our level best to provide you with the vehicle you requested but sometimes you may get a bigger vehicle, depending on the situation and availability of the vehicles.

10. Flight Delays

Our Company policy is to accommodate flight delays up to 1 hour while still we do try our best to facilitate our customers. We reserve the right to cancel the booking after the specified time as mentioned above. In case of cancellation we refund the full amount of the booking on the same card which was used to pay for the journey. We take no responsibility for any kind of compensation nor will we pay any additional charges you may incur due to cancellation or arranging alternate transport.

11. Waiting Time

We provide an additional 30 minutes free waiting time after the scheduled pickup time once a flight is landed (Free waiting time is only applicable on pickups from the airport). After this we charge £10 per 30 minutes. In addition to this if a customer is ready before its scheduled pickup time we cannot guarantee an early pickup your pickup will be according to your scheduled pickup time you already have chosen while making the booking. However we will try to pick you as early as possible if your already assigned driver is available.

12. Child Seat

We provide a Free Child Seat if requested by the customer. We try our best to provide the child seat but we can not guarantee a child seat for suitability and availability for your journey.